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 Latest News

The PMA are looking for a P/T communications assistant

We’re looking for an innovative and confident communications assistant to support the membership manager and to create, manage and deliver a proactive membership marketing strategy. This is a part-time position.

2.5 days a week, Must be available half day Weds, Thurs and Fri

18,000 – 20,000 pro rata

For more details read here

The PMA has made the shortlist! 18/01/2017

The PMA are delighted to announce that our National Mediation Awards has been shortlisted for The Association Excellence Awards 2017 within the following category: Best Association Awards. For the full list of finalists please click here. We look forward to attending the awards ceremony on 31st March 2017 and will keep you all updated!

‘Destructive divorce mediation can leave people vomiting from stress’

Evening Standard 11/11/2016

Clair Cousins, Family Mediator at Alternative Resolutions and PMA Accredited Member responds...

Dealing with someone who is an expert in presentation and manipulation and focused on themselves rather than their family, children or former spouse, is challenging.  This doesn’t make it unsuited to mediation though, in fact I would go further to say that an experienced mediator will quickly recognise the narcissist.  The ground work for a successful mediation is done at the private 1-2-1 intake sessions where each party get to tell their story, in this way the mediator can ensure both parties are signposted to the right support so they are prepared and supported through out. 

This support may mean more time is taken to enable the party to take advantage of divorce counselling which will also give them skills to be able to negotiate with confidence, counselling or other personal support as they may require such as financial advice.  The mediation itself may at times separate the couples to provide space and freedom to think and consider options and at any time create breaks to allow thinking time or simply to have a break from tension.  A skilled experienced mediator will ensure that both parties are able to contribute effectively and don’t feel they have to give up or give in.

In summary none of the most common high conflict personalities borderline, histrionic, narcissistic and adversarial prevent a successful mediation, but it does require an experienced mediator one of the reasons having standards so that prospective clients can check the quality of the mediator is so important."

Free Associate Membership

The Professional Mediators Association (PMA) is a fast growing, not for profit trade body set up in 2007. Our aim is to create a coherent community for mediators across the UK and further afield. We continue to promote the positive benefits of mediation and we believe that the achievements of mediators should be recognised and celebrated nationally and internationally.

The PMA is inviting anyone who is committed to the development and sustainability of the mediation profession to join us for one year. For free. 

There are no catches. There is no obligation to remain a member after your first year. (However, we hope that you will remain and perhaps even increase your levels of involvement in the PMA once you see how amazing the organisation is). 

For a long time, mediators have been talking about the need for a professional body, well, the PMA seems to offer everything that mediators and those dedicated to co-operative problem solving need and a lot more to boot.

Join the PMA today

It doesn't matter where you practice or what area of mediation you specialise in. We are an organisation without boundaries. Joining the PMA could not be simpler, just go to the PMA website and fill in a form. That's it!


The Professional Mediators' Association is offering an exciting opportunity for an unpaid intern to take part in an upcoming research project. This is a great chance to learn and develop new skills.

This post would suit an undergraduate in their 3rd year or post-graduate looking to gain some research experience within the working environment. Candidate needs to be pro-active, familiar with research techniques, confident in conducting research interviews, self-motivated and willing to offer 6-8 hours a week for 3 months. This project is London based but you would be able to choose your hours and work from home with the occasional meetings. Please email with CV and cover note as to why you would like to take up this opportunity.

February Newsletter 2016

December 2015 Newsletter

Monday 16th November 2015


Here at the PMA office we are all excited to let our members know that we have negotiated some fantastic discounted prices on the CPD events that are being held by The TCM Group.

Only members of The PMA will be able to take advantage of these prices. However the event is open to all so please book  on asap.

The usual price is £160+VAT per half day.  We have negotiated a special price for our members of only £95+VAT

Please click on below for course details and if you do want to book on then email with TCM DISCOUNT in the subject line and let us know what course you would like to attend. We will inform TCM Group whom will then email you an invoice at the discounted price.


Monday 9th November

Congratulations to the New Board!

The New Board has been selected and will be meeting on the 18th to discuss the handover and prepare for the transition of the PMA.

The New Board Members are;

Sarah Crayford-Brown

Ken Bamford

Sue Harper

Paul Taylor

David Liddle: "Each of you brings a diverse wealth of experience, expertise and passion to the PMA. This is certainly an exciting stage in the lifecycle of the PMA!"

The Mediator: Autumn Edition 2015

The Autumn edition of the newsletter is out, including news from the National Mediation Awards, "Mediation and productivity" and "what can Rugby teach us about managing conflict"  2015

29th October 2015

At the Professional Mediators Association AGM last week, I delivered a speech to our members and partners which outlined the amazing progress that the PMA has made over the past eight years. 

The Professional Mediators Association (PMA)  is the professional body for mediation and ADR in the UK.

Having successfully set the PMA up and having led the organisation for eight years, it is my  view that this is now a great time for me to take a step back and handover what I have started so that the PMA can grow and blossom into an internationally renowned professional association. It is time to hand the baton to a new chair and a new board

Putting the users of mediation first

My vision for the PMA is that it will continue to put the needs and the interests of the users and the purchasers of mediation and dispute resolution services first. The new PMA should balance the need of the consumers of mediation with the needs of the supplier community. There are too many organisations who are focused solely on the needs and interests of suppliers. I hope that the PMA can, and will, be different.

Strategic priorities for the new PMA

When I hand over, there are 7 strategic priorities that I will be urging the new board to focus on:

  • 1.      Agreeing clear terms of reference and objectives for the new board and the PMA
  • 2.     Identifying and securing funding and resources
  • 3.     Extending the emerging accreditation and quality assurance programmes
  • 4.     Extending and enhancing membership services including CPD
  • 5.     Developing research initiatives
  • 6.     Partnership development with similar or like-minded bodies in the UK and overseas
  • 7.     To continue with the National Mediation Awards, which have proven to be an incredible success

 This is the current position

  •         My resignation as the current leader will come into effect from 31 March 2016.
  •         In the meantime, a new board will be selected and a new chair and officers will be elected to lead the organisation.
  •         An independent selection panel will be set up comprising 3 professionals to select the new board. The panel will comprise: one user of mediation services, one mediation professional and one person from outside the industry.
  •         The selection panel will also develop a role profile for board members. I will assist this process.
  •         The closing date for applications to join the new PMA board will be Friday 16th October
  •         Applications to be considered for the new board should be sent to
  •         Full details of the application process will be issued by Friday 2nd October. These will be published on the PMA website and will be emailed to all PMA members and other interested parties via Social media etc.
  •         The new transitional board will meet on the morning of Thursday 12th November
  •         The PMA will cut all legal and administrative ties with TCM by 31 March 2016.
  •         I have offered to remain involved in the PMA, perhaps as an honorary president. I would be happy to support any special interest groups or think tanks that the new board will set up. However, I will no longer be involved in the day to day running of the PMA. 
  •         A Special General Meeting of the PMA will be set up for March 2016 to formalise the new arrangements.

Please get involved in your PMA

This is an exciting opportunity to get involved in the next stage of the development of the PMA. We need strategic thinkers who can get things done. If your organisation uses mediation or you believe that you can speak on behalf of the users and the purchasers of mediation and ADR services, please consider standing for the new board.

Please click here to read full details of the role of PMA board member.

David Liddle is the founder and the President of the Professional Mediators Association.

Mediation: The Results Are In by David Liddle

At TCM, we hear about the benefits of mediation every day. The organisations and individuals who have been through it are eager to tell us: it works. But the more we can learn about how and why mediation works, the better.

Which is why we were so pleased to hear that the conciliation and arbitration service ACAS was carrying out a study into the effects of workplace mediation at the Northumbria Healthcare NHS Foundation Trust. TCM developed and supported the integration of a unique and holistic conflict management system at the Trust. TCM trained all the mediators and conflict coaches involved as well as providing ongoing support, assistance and professional development for the mediation programme and associated stakeholders across the Trust. We have been exceptionally pleased with how the system has been working but we were very keen to see the conclusions of such a highly respected report. 

Read more here

Friday,24th April 2015

Getting under the Skin of Workplace Conflict: A Mediator’s Perspective by Andrew Agapiou


Key workplace conflict survey findings provided in the April 2015 CIPD employment mediation report (CIPD 2015, ‘Report’) prompt the mediator perspectives explained in this Opinion. The CIPD report explores why one-on-one workplace relationships tend to negativity more readily than any other single circumstance. These perspectives are motivated by the proposition that conflict is inevitable in all human interactions (Callanan, 2007, 10).  Report findings confirm mediation can be utilised more often, and at earlier workplace conflict stages than is current common practice.

Click here to read the full post

Tuesday,24th March 2015 

An Urgent Need for Regulation of The Mediation Profession by David Liddle

I have been mediating for 20 years and in that time I have sat on the committees of several mediation bodies including the now obsolete Mediation UK; The Civil Mediation Council (CMC); several mediation charities as well as regional mediation bodies. I set up and was director of a large mediation centre delivering community mediation, peer mediation and restorative justice services. I set up and chaired the Midlands Mediation Network and in 2001, I set up and am now CEO of one of Europe’s largest private sector mediation providers – The TCM Group. I guess you could say that I know a thing or two about mediation and the structures and the processes within which mediation operates.

                                                                                                                                                                                       Friday,30th January 2015

The Mediator: January Edition

The latest edition of the PMA newsletter is out,read all about mediation in social media and new PMA developments by clicking on the image below.

                                                                                                                                                                                       Friday,16th Jan 2015 

PMA President gets featured in Newsweek: Forbearance and the Professional Mediator


In a recent Newsweek edition on Twenty-First Century Professionals, David Liddle PMA president, spoke to the Professional Associations Research Network (PARN) about the need for professional mediators to facilitate mediations by 'stepping back' and allowing parties to mutually agree on solutions. He advises that although mediators might find it tempting to offer solutions or suggestions to parties a professional mediator must resist this urge. According to David the ability to refrain from this urge to lead parties to solutions is not an innate one but rather a skill borne out of an adherence to the accredited standards that professional mediators must recognise. You can read the full version of the interview including David's suggestions in relation to racial discrimination cases here

You can read more about standards for professional mediators in the PMA code of conduct for mediation practitioners.

PMA Board vacancy: Treasurer wanted

17th Oct 2014
 The Professional Mediators’ Association (PMA) is the trade body for mediators working across the UK. We have recently appointed a General Manager to run the PMA and we have secured Michael Gibbons OBE to act as patron. The board is extremely active and comprises academics, mediation providers, lawyers and large blue chip companies.  We have an exciting business plan in place which will ensure that the PMA experiences substantial growth during 2015-it is definitely a great time to join us.

The board is inviting applications from individuals who would like to act as treasurer of the PMA. The treasurer will assist us to maintain the organisation’s financial affairs including budgeting and financial compliance as well as driving future fund raising activities and ensuring probity across the organisation. We are seeking applications from qualified accountants or others with a proven track record in book keeping or financial governance.

More details about the role and how to apply can be found here 

The PMA National Mediation Awards 2014

29th Sep 2014
The National Mediation Awards 2014, organised by the Professional Mediators’ Association (PMA) celebrated the cutting edge of current mediation practice, setting out a vision for alternative ways of resolving conflict in these difficult times.

The winners of the National Mediation Awards 2014 are as follows:  
 Best Newcomer to Mediation
The Brandon Trust

 Independent mediator of the year
Sarah Crayford Brown
Runner up: Joan Kelly
Mediation Scheme of the Year Lloyds Banking Group
Runner up:Care UK
Highly commended: Small Claims Mediation
Regional Award
Smile Mediation
Highly commended: Mediation Services
 Mediation Scheme Co-ordinator of the Year
Kate Grant (University of Southampton)
Highly Commended: Annette Gimbert (Buckinghamshire New University)
 Mediation Champions of the Year
Holly Bonfield & Tanya Greaves(joint winners)
Highly commended: Julie-Ann McCaffrey
In House Mediator of the Year
Sajjad Iqbal ( North West London Hospitals NHS Trust)
Award for Innovation in Online Dispute Resolution: 
Small Claims Mediation
Winners for the PMA’s article and video competition were also announced. The competition was launched earlier in the year to help demonstrate success stories in the use of mediation.The winners were:
Best article: Tony Bennett 'Reflections of an Internal Mediator' 
Highly commended: Giles Woolfson 'Tackling discrimination: Litigation or Mediation'
Best video: Cleaver Fulton Rankin ‘ A Masterclass in Mediation'
Highly commended:Brandon Trust ‘Mediation First’
PMA president, David Liddle presented the special President's Award to the Royal Mail Group for their innovative resolution work in a challenging industrial and employee relations environment.
Following the awards, David said:
“Each of the winners of the National Mediation Awards 2014 has shown a real commitment to resolving disputes constructively and without the need for costly and stressful litigation. The mediator really is the unsung hero of the modern organisation. The PMA is delighted to have this opportunity to thank them and acknowledge their incredible efforts in resolving tough disputes.”
Held at Browns Court House in the heart of London’s West End, the ceremony was attended by UK’s leading mediators. Thomas R Lemon, US Attorney spoke of his extensive experience of mediation in the USA. To which UK Employment Judge, Laurie Anstis responded from the perspective of the English Bench.
Hear some of the great feedback we had from nominees and winners below:
“Winning this award recognises the loyalty and commitment of Smile’s volunteers; without them there would be no Smile Mediation. We invest in them through our accredited mediation skills training programme and in return they deliver excellent mediation services that help over four hundred people each year. External recognition by a professional mediation body makes it even more worthwhile.”
            Karen Ainsworth,Medation Services Manager,Smile Mediation
“I am passionate about the opportunity that mediation offers to people in conflict and I feel really honoured to have been recognised through this award. The PMA Awards was a great opportunity to meet other mediators and find out what was being done across the UK"
                                              Sarah Crayford Brown,Director Mediation in the Workplace Ltd
“As newcomers I felt really encouraged and supported by the PMA... we’re so pleased and excited to be awarded the “Best Newcomer to Mediation” by the PMA. It’s going to give our Mediation scheme a real boost and is a testament to the hard work of our newly qualified Mediators. Having our Mediation video Highly commended by the PMA means that we can feel confident that we are giving a meaningful message to our staff about what mediation is and hopefully help them to feel encouraged and safe in the process should they ever need it"
 Julie Plant, Head of Learning and Development, Brandon Trust

28th Aug 2014
PMA launches nationwide search for conflict resolution heroes
The Professional Mediators’ Association (PMA) is holding an awards ceremony to celebrate innovation and outstanding achievements in mediation across the UK. The event will feature talks from thought leaders in mediation including Thomas Ridley Lemon Esq. US Attorney State Bar Indiana USA(renowned mediator with thousands of mediations under his belt)
The event will be held on 25th September 2014 at the Judge’s Court (The Rooms at Browns) located in Covent Garden. Nominations for the award categories are still open. The event is free for PMA members, there is a £25 charge for non-members or a cheaper option of two tickets for £30.00.
The PMA was born out of a need to educate the public about the use of mediation and the role of professional mediators in disputes. Organizations across the UK are increasingly relying on the use of mediation as the preferred alternative dispute resolution tool in lieu of litigation. Mediators and companies who encourage the use of mediation through internal mediation schemes need to invest in defining competent practice standards in mediation.
The National Mediation Awards are about recognizing excellence and best practice in mediation. The awards have been described as “inspirational as they encourage and recognise the work that goes into mediation and resolving conflict, I wish more people had a better understanding on how beneficial mediation can be”- Nimisha Patel, HR Consultant
do hope that everyone who mediates or is interested in mediation or solving tough people problems at work will get involved in the National Mediation Awards on 25th September. The awards themselves will demonstrate the cutting edge of UK mediation and I’m also relishing the chance to meet others with the same interests”
                                                                                                                                                  Phil Jones- PMA Board member
The PMA is a non-profit membership body for professional mediators. We have a set of clearly developed practice standards and an exacting competency framework which ensures each member’s credibility. There are 4 PMA values; Informing, Excellence, Transparency and Collaboration. Find out more about us here

Join the Professional Mediators Association

 The PMA is a unique and growing professional network, run by mediators, for mediatorsIts aim is to promote excellence in mediation, improve professional practice and raise the profile of mediation as means of dispute and conflict resolution, whether at home, at work, in business or as a consumer.

 Join the PMA today and you can also be part of this active community where you can network and make contact with likeminded individuals, passionate about mediation and conflict resolution.  It costs only £60 a year for an individual member or £300 for corporate membership, but that enables up to 12 in house mediators to benefit from PMA membership. For further information Email and ask for a membership form or visit

 The PMA provides information and support for new and experienced mediators; advocacy and campaigns to raise the profile of mediation and ensure the work of our members is recognised, such as the National Mediation Awards and mediation news to help you stay up to date with the latest developments in mediation and dispute resolution. In addition it promotes continuing professional development and provides exacting professional standards for mediators to follow. This helps toreassure purchasers and users of mediation services that PMA members will operate within a strict and rigorous professional framework and this makes membership of the PMA essential for all practicing mediators.

 Founded in 2007, the PMA is an independent, not for profit trade association for mediators, in-house mediation schemes and mediation organisations and mediation training providers. The PMA is governed by an independent board and has a governance framework which ensures that the organisation is fully accountable to its membership. Members come from a number of different mediation specialties and from across the UK (and increasingly it is attracting members from around the globe).


Join the PMA  today, email and ask for an application form or go to the website,

PRESS RELEASE               

For immediate release: 27th February 2014


Mediation movement gains momentum

      ·        Mediators professional body launches drive for new members.

·         Exciting opportunity to join this growing organisation.

·         PMA members shape the landscape of dispute resolution. 

The Professional Mediators Association (PMA) is an independent professional network, run by mediators, for mediators. Its aim is to promote excellence in mediation; to improve professional practice and to raise the profile of mediation as an effective means of dispute and conflict resolution in all aspects of UK life - whether at home, at work, in business or as a consumer. We are inviting all mediators across the UK to join this exciting organisation.  Visit to find out more and to join the PMA.


Growing the PMA

Mediators are highly skilled communicators and problem solvers. They act as impartial third parties, bringing disputes to a constructive and acceptable resolution in over 80% of cases. Each year, thousands of mediators are trained. Not all will continue to practice as a mediator, but for those that do, the PMA can support them as they develop their mediation skills and progress their career.   To that end, the PMA is launching a membership drive and is reaching out to newly trained mediators, experienced mediators, and mediation training providers - inviting them to join a growing support network of professional mediators and dispute resolution specialists, with the PMA at its hub.


"Working as a mediator can sometimes feel a bit solitary. Joining the PMA helps to keep me in touch with other mediators, review my practice and gives me opportunities to develop my mediation skills".

Sheila Thorne, PMA member


What are the benefits of joining the PMA?

The PMA keeps its members up to date on a range of mediation topics; it acts as an advocate and campaigner to raise the profile of mediation and it provides a programme of continuing professional development for mediators delivered by accredited PMA mediation training providers. In addition, the PMAhosts the National Mediation Awards, designed to celebrate and reward success in all aspects of mediation. Previous winners include Marks and Spencer, Lloyds Banking Group, DHL plus many other. Importantly, the PMA also provides exacting professional standards for mediators to follow


“The PMA reassures purchasers and users of mediation services that PMA members will operate within a rigorous professional framework, making membership of the PMA vital for all practicing mediators.”

David Liddle, President of the PMA


Join the mediation movement and make a difference

Currently, PMA members come from many different mediation specialties and from across the UK (and increasingly from around the globe). PMA members have a voice to influence government policy and decision making as well as shaping their trade association to best meet both individual needs and the needs of a blossoming profession.

The PMA welcome applications from individual mediators or organisations with in house mediation schemes or interest in conflict resolution. Contact Sheila Thorne,

at or visit



The PMA was founded in 2007 and is an independent, not for profit trade association representing mediators, in-house mediation schemes and mediation organisations and mediation training providers. The PMA is governed by an independent board and has a governance framework which ensures that the organisation is fully accountable to its membership.

What is Mediation?

Mediation is a process of dispute resolution in which an impartial third party (the mediator) facilitates a series of private and joint meeting with the parties to identify a mutually acceptable and appropriate resolution. Mediation is a voluntary, non-binding process which addresses the underlying (root) causes of conflict or tension. Mediators create the conditions for dialogue using a non-adversarial, non-partisan approach. The final outcome of mediation is agreed by the parties, not the mediator.


What sort of cases can be mediated?

·         Workplace and employment disputes

·         Consumer disputes

·         Civil and commercial disputes

·         Family disputes

·         Neighbourhood disputes


Interview with the mediation award winning Marks & Spencer

3rd Oct 2013

Marks and Spencer’s won The President’s Awards at The PMA National Mediation Awards 2013. Michelle Gregory from mediation company The TCM Group has conducted an interview with Jacqueline Hallam, People Policy Specialist, to find out how mediation has made a difference at M&S.

Michelle: In your opinion, how has using mediation made a difference at Marks and Spencer?

Jacqueline: “Mediation has provided an additional mechanism for individuals to resolve their work place concerns particularly where the circumstances have led to entrenched attitudes and a seemingly “dead end” or “going around in circles” impasse. A significant number of cases have resulted in agreements being reached between the individuals and their line managers where the working relationship had broken down, and the parties believed that working together was no longer tenable. We also know from feedback employees find resolving grievances informally less stressful, more effective, and a quicker solution than raising a formal grievance.”

M: How has a mediation culture benefitted the role of leadership at Marks and Spencer?

J: “The company has a highly skilled team of line managers who have the ability to facilitate difficult situations but do not always take the opportunity to “nip issues in the bud”. Promotion of the “Let’s talk about it and move on ....” model has emphasised the range of informal options available to them and their line reports. Early senior management intervention has seen successful informal resolution rather than cases escalating to formal grievances. Currently a third of grievances are being successfully resolved using this model.”

The full interview can be found here.

You can see the full list of the winners, highly commended and shortlisted from the awards here.


Moving Mediation into the Mainstream: The National Mediation Awards 2013

18th Jul 2013

Professional mediators, whether independent consultants, or part of an internal mediation programme, make an outstanding contribution to their organisations and to the field of collaborative justice.

The National Mediation Awards 2013, organised by the Professional Mediators’ Association and sponsored by Executive Grapevine, celebrates and rewards success in all aspects of workplace, employment, business and consumer mediation.

This year, the awards are being held on the 26th September 2014 at The Law Society in London.

The Judging panel includes Michael Gibbons - author of the famous Gibbons review of dispute resolution plus many other big names from the world of mediation and dispute resolution.

Nominations couldn’t be simpler

There is an exciting array of award categories this year and full details of the award criteria can be found on the PMA website here.

·         Independent Mediator of the year (open to all external or panel mediators)

·         Mediation Scheme of the Year (For schemes over 12 months in operation)

·         Best newcomer to mediation (For Mediation schemes less than 12 months old)

·         In-house Mediator of the Year

·         Mediation scheme co-ordinator of the year

·         Mediation Champion 2013 

To submit your nominations click here

Nominations close on 
the 16th August. 

Launch of national research programme into workplace mediation

28th Mar 2013

The LGA in partnership with the UK's trade body for mediators - The Professional Mediators' Association (The PMA) are launching a national research programme which will examine the use, the impact and the benefits of mediation across Local Government.

Sarah Messenger. Head of Workforce. LGA stated:

"The LGA supports the use of mediation within Local Government as an effective means of resolving complaints, managing change and handling workplace disputes. There are benefits in terms of reduced costs, maintaining relationships and offering value for money."

More and more local government organisations are now using mediation to resolve workplace and employment disputes. The models of mediation vary between organisations and there is not a one-size fits all approach to mediation. As a result, very little coherent evidence is available relating to the use, the impact or the benefits of mediation. The findings from this national research will help the LGA and the PMA to provide effective support to the sector and will also set a benchmark for LGA members

David Liddle, president of the PMA commented today:

"This groundbreaking research will help local government organisations better understand the various uses and benefits of mediation. This understanding will help with local, regional and national policy making thus helping to make mediation part of the systems, processes and values of local government."

Following the research, a detailed report will be published by LGA and the PMA in late spring 2013. The findings from the report will be discussed at a conference in summer 2013.

Read the original press release PMA Press Release(1).pdfhere.

Mediation Event not to be missed!

There was great excitement throughout the mediation community when the Professional Mediation Association hosted the first ever National Awards for Mediation last year. The event was well attended by mediators from across the spectrum, and there was an opportunity to recognise and celebrate the work mediators do both as individual practitioners and as part of in house mediation teams.

The PMA are proud to announce that we will be runnning the National Mediation Awards again for 2013. This year the Award Categories have been expanded to include the “Mediation Champion” Award. These awards are an opportunity to recognise best practice in a number of areas and the dedication and hard work that lie behind successful mediation and mediation schemes. We are delighted that this year’s event is, once again, sponsored by Executive Grapevine.

The categories for the awards are:

    • Mediation Scheme of the Year (Over 12 months in operation)
    • In-House Mediator of the Year
    • Mediation Scheme Co-ordinator of the Year
    • Best Newcomer to Mediation (Mediation schemes less than 12 months old)
    • Independent Mediator of the Year (open to all external or panel mediators)
    • Plus new category for 2013 Mediation Champion of the Year (To reward endeavours for raising the profile of mediation
    • President's Award for overall mediation best practice - chosen by PMA President 

    To complete an entry form for one of the awards, please click  here or to nominate, email Closing date for receipt of completed nominations is 5pm on 5th July 2013. Please find the terms and conditions here

    Last year’s winners were:

    • Lloyds Banking Group                   
    • Leatham Green (East Sussex County Council)
    • Julie Foster (Hertfordshire Constabulary)
    • Mary Siddall (Southampton University)                                     
    • The University of Kent                                                       
    • Dilys Lloyd               

    Key dates for your Diary

    The Awards ceremony will be held on Thursday the 26th September 2013 in London. Please put the date in your diary and contact The PMA if you are interested in nominating yourself or someone else.

    Nonimations open on  8th April 2013 at 9am. Please check back here for an application form.

    “Mediation is a non-adversarial way of resolving difficult situations. It is used as an alternative to formal or legal processes. Mediation is commonly referred to as a mind-set; a framework; and a set of skills. The mediator is as an impartial third party. They help the two or more parties have an open and honest dialogue to identify a mutually acceptable outcome. Awin/win outcome. Mediation is different because it about collaborating rather than blaming. Any agreement in mediationcomes from those in dispute, not from the mediator. The mediator is not there to judge, to say one person is right and the other wrong, or to tell those involved in the mediation what they should do. Mediation is both voluntary and confidential” - David Liddle, 2013

    The Professional Mediators association was formed in 2007 to act as a professional body for a community of mediators working across the UK and around the world. The PMA exists to raise awareness of mediation and to promote excellence in all aspects of business, workplace, employment and consumer mediation. Our aim is to provide a voice for professional mediators and to influence government policy and decision making whilst raising the profile and standards of mediation practice.

    The PMA has a set of clearly developed practice standards and an exacting competency framework which ensures each member’s credibility. There are 4 PMA values; Informing, Excellence, Transparency and collaboration.

    NLP with the PMA
    30th Oct 2012

    Neuro-linguistic programming (NLP) is an approach to communication, personal development, and psychotherapy developed in the 1970s. The name refers to a stated connection between the neurological processes ("neuro"), language ("linguistic"), and behavioral patterns that have been learned through experience ("programming") and can be organised to achieve specific goals in life.
    This highly interactive one-day workshop covered the basic NLP tools and techniques that we can use as mediators, coaches and managers. 

    First we looked at Meta Programming which explores how people make choices/decisions: what is their strategy for doing things. This is a useful tool as it helps the mediator to understand the parties’ motives, their internal world if you like, so we can judge less and empathise more. Meta Programming helps mediators match parties’  language pattern which in turn helps them to listen and makes sense of what we ask of them and, just as importantly, what we summarise back to them. Sometimes a simple adjustment of our language can be the difference that makes the difference.

    VAKOG, Visual, Auditory, Kinaesthetic, Olfactory, Gustatory.

    Next we explored Representational Systems: getting to grips with how people retrieve memories. This is how mediators can listen out for linguistic clues and sensory based words, gathering pointers as to how best to communicate effectually with parties. So what does this really mean? Each of us has a preferred way of taking information in and then retrieving that information later. There are five ways that we can receive information: Visual, auditory and kinesthetic (the other two are olfactory (smell) and gustatory (taste) but these are not normally lead systems. And what does this mean? It means we can start to understand how a person’s inner world relates to the outer world. However, first we need to understand what our own preferred systems are.  Of course most of us use all five but there is a tendency for one of the senses to be dominant.  My own personal way of experiencing and making sense of the world is firstly through sights (V) then sounds (A) followed by feelings (K) although my olfactory can often be so intense that it takes over as can indeed my gustatory - when I eat warm homemade bread or baked stuffed tomatoes. Most of this is going on unconsciously although we can be conscious of it also. When we experience synesthesia we are accessing two [systems] almost at the same time. A useful example for mediation might be when a party remembers the words said in a conflict and they also feel the fear/anger/upset.

    How does this help us mediate? Imagine if we could help the party to separate that synesthesia so they could recall the event without attaching the emotion to it.  No doubt a powerful tool to have in our mediator’s toolkit.
    An example of how it might play out:

    Party 1: I will never forget the way he spoke to me that day and how I ended up feeling.
    Mediator: Would it help if you could separate out the feeling (K) from the words used  (A), so that you can think about the event without having to feel the emotions?
    Party 1: How would that work?
    Mediator: If you had a choice how would you have liked to have felt?
    Party 1: In control, confident and self assured.
    Mediator: Ok so now repeat what X said feeling safe, confident, assertive……..

    “If thought corrupts language, language can also corrupt thought.                                                                                                                                                                                         George Orwell 1984

    In the same way that language patterns can cause conflict, they can equally give us the insight to help support and empower parties. And that was just what we learnt in the morning. If you’d like to know what we did in the afternoon sign up for our next one.







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